Shipping and Return Policy
Shipping and Return Policy
Shipping Policy
At Zicopets, we are dedicated to ensuring your orders are shipped promptly and delivered securely. This Shipping Policy outlines the terms and conditions regarding shipping and delivery of our products within India.
1. Shipping Regions
We currently ship only within India to all states and union territories.
2. Processing Time
- Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.
- Please allow 2 to 10 business days for your order to be shipped.
- Custom or made-to-order products may require additional processing time, which will be communicated at the time of purchase.
3. Delivery Timeline
Once dispatched, orders are typically delivered within 7 to 10 business days. In some cases, delivery may occur earlier depending on your location and courier service.
- Please note that shipping and delivery timelines do not include weekends or public holidays.
4. Shipping Charges
- Flat Rate: For orders below ₹999, a flat shipping fee of ₹150 is charged per order.
- Free Shipping: Available for orders above ₹999.
Shipping charges will be calculated and displayed at checkout.
5. Tracking Your Order
Once your order has been shipped, we will send you a confirmation email or SMS with the tracking number. You can monitor your shipment’s progress through the courier partner’s website or app.
6. Failed Deliveries
If delivery fails due to an incorrect address or the recipient being unavailable:
- We will attempt redelivery.
- Additional shipping charges may apply for reshipping if required.
7. Damaged or Lost Packages
We ensure your orders are packed with care to prevent damage during transit. However, in rare instances of damage or loss:
- Damaged Packages: Contact us within 48 hours of receiving the package and include photos of the damaged product and packaging.
- Lost Packages: If your order hasn’t arrived within the estimated delivery timeframe, please contact us at support@zicopets.com.
We will work with the courier service to resolve the issue promptly.
8. Returns and Exchanges
For more details on returning or exchanging items, please refer to our Return & Exchange Policy.
Return & Exchange Policy
Thank you for shopping with us at zicopets. We are committed to providing high-quality products and a seamless shopping experience. Please read our Returns & Refund Policy carefully before making a purchase.
No Returns or Exchanges
All products sold on our website www.zicopets.com are final sale. We do not accept any returns or exchanges under any circumstances. Please ensure you carefully review your order before completing your purchase.
No Refunds
We maintain a strict no refund policy. Once a purchase has been completed through our website, it is considered final and non-refundable. This applies to all products and services sold directly through our platform.
Order Issues
In the rare event you experience any issues related to order fulfillment (e.g., damaged product or incorrect item), please contact our support team within 48 hours of delivery at support@zicopets.com. While we do not offer refunds or returns, we will do our best to resolve the issue in line with our commitment to customer satisfaction.
Last updated: Jun 13, 2025
